Overview

IT  Technical Support Officer needed at a Reputable Company. We are currently seeking an experienced IT technical Support Officer to join our team. You will be responsible for the the provision of IT support and maintain the IT systems.

Job Responsibilities

• Self-Management
• IT Service Provision
• Financial
• Service Delivery
• Business Process
• Innovation and Learning

Job Functions/Duties

• Repair and maintain all systems as may be required from time to time at minimal cost and operational interruption
• Verify data entry and processing by the systems
•  Managing all company web applications and external server deployment.
•  Manage antivirus deployments
• Ensure effective monitoring and updating the software and hardware as necessary on a regular basis
• Manage the company’s corporate website
• Managing the company’s UPS and inverter systems.
•  Managing the company’s wireless radio equipment,
•  Monitor and maintain the network system, internet and intranet to ensure efficiency of the system
•  Manage software development and review the existing software/packages to meet the internal and external reporting requirements of the Company
• Manage user accounts on active directory and company business systems

IT Training

•  Liaise with system users on regular basis to educate and review the operation of the system
•  Carry out any other job as may be assigned by Head of IT

Financial

• Manage cost-efficiency in providing IT support

Customer

• Ensure high internal and external customer satisfaction levels
•  Ensure quality delivery of services to internal and external customers
•  Ensure average lead time to resolve customer complaints to the customer’s satisfaction are met.