Job Summary

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant’s operation to facilitate guests’ dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests’ departure. Front desk agents check guests in and out of hotels, motels, and resorts. This may include verifying guests’ registration information, processing payments, issuing room keys, and directing guests to rooms.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Responsibilities

• Manage incoming calls for various business units with courtesy, speed and accuracy
• Provide prompt and courteous service on both phone and in personal communication
• Demonstrate friendly and proper phone etiquette with all customers
• Maintain a professional appearance and work area
• Be familiar with procedures for handling all aspects of customers complaint
• Build a sustainable relationship and trust with customers through open and healthy communication
• Anticipating and addressing guests’ needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Requirements

• Minimum degree or Diploma in related field
• Indept knowledge in MS OFFICE usage
• Fluent in verbal English communication and writing
• Always clean and neatly dressed.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.