Job Overview

A CRM (Customer Relationship Manager)  is someone who knows their customer’s needs, wishes and dreams. The CRM Manager will work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers. A customer service officer involves acting as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries. The service officer is expected to interact with customers. The ideal candidate will provide top-level customer relationship service for the company. He/she should be well-organized and has good Tele sales and cold calling skills. Lastly, this individual should be able to sell the company’s vision to clients easily.

Responsibilities / J

• Respond and attends to customers’ complaints
• Aid clients when they lost their way using the platform
• Making calls to potential clients
• Calls and follow up to new users of the platform
• Set up demo meetings for the sales department.
• Ensure outstanding customer satisfaction by maintaining strong working relationships. 
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements. 
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion. 
• Manage and train resources to ensure quality and consistency of service to customers. 
• Schedule and conduct status meetings with appropriate development resources and customers.

Qualifications

• OND, HND, B.SC. Degrees or equivalent experience
• Proficient in Microsoft Office suite
• Proven experience working in similar role
• Experience in managing multiple priorities.
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Strong written and verbal communication skills.
• Good knowledge in the tech space