You will help our customers from the time they order for their product till the point of delivery and usage by providing an amazing experience and support(Online and On-Phone) Doing this will directly contribute to revenue growth for the company by way of product purchase, referrals and renewals. You will be responsible for sending out messages and calling new customers for ORDER CONFIRMATION after they place order on our website .You will be the intermediary between our customer and our delivery agent/company, following up with the customer and making sure the delivery agent delivers to our customer on-time (24-48hours delivery) .You will be responsible for providing efficient assistance to customer via phone, social media, email, and chats, responding to positive and constructive customer feedback both on email & our social media channels. In this role, you’ll also be responsible for overseeing some financial tasks like getting our delivery agents to remit money on-time, confirming debit/credit transactions, responding to refund requests. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
Roles & Responsibilities
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