Position Summary

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers .Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• You will help our customers take desired actions by providing polite and timely services when needed.You will be responsible for responding to phone calls, emails, SMS and social media messages.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• You will be working with our CRM system, processes and contents with requests from customers on daily basis.

Customer Service Representative Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• We value work ethic, coach-ability, positive attitude, and past results you’ve delivered.

Requirement

• Experience in communicating with 30+ customers per day (calls & social media)
• Integrity, self-awareness and adaptability.
• Excellent interpersonal and communication skills (verbal and written).
• Have experience using Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype