Job Responsibilities/ Functions

• Interact with customers on our online platform
  to satisfy their needs, take and process their orders.
• Liaise with courier partners to dispatch
  packaged orders;
• Respond to customer enquiries via e-mail,
  instant messaging and telephone
• Identify non-routine customer enquiries and escalate
  as appropriate;
• Handle all returns, organizing replacements or
  refunds as necessary, and keep accurate records of items returned or lost in
  transit;
• Manage stock levels and adjust pricing using
  in-house electronic stock-control systems;
• Order stock from suppliers through the inventory
  manager;
• Maintain a tidy and well-organized stock storage
  system;
• Identify new product lines and recommend them
  for listing on the online sales platform;
• Monitor listings and take action on
• under-performing product lines;
• Unpack, check and upload new stock through the
  online sales platform’s back-end.
• Liaise with suppliers regarding missing/damaged
  items or returns;
• Monthly online sales accounts reconciliation

Job Qualification /Requirement

• Must has at least an Ordinary National Diploma
• Must has good communication skills and a good eye for
  detail and accuracy;
• possesses excellent literacy, computer and
  numeracy skills;
• Really skilled in customer service;
• can use their initiative;
• Has drive, enthusiasm and a “can do
  attitude