Job brief
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities:
* Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

* Train, supervise and support office staff, including receptionists, security guards and call center agents

* Schedule shifts

* Ensure timely and accurate customer service

* Handle complaints and specific customers requests

* Troubleshoot emergencies

* Monitor stock and order office supplies

* Ensure proper mail distribution

* Prepare and monitor office budget

* Keep updated records of office expenses and costs

* Ensure company’s policies and security requirements are met

Requirements:
* Proven work experience as a Front desk manager or Reception manager

* Hands on experience with office machines (e.g. fax machines and printers)

* Thorough knowledge of customer service, office management and basic bookkeeping procedures

* Proficiency in English (oral and written)

* Solid knowledge of MS Office, particularly Excel and Word

* Excellent communication and people skills

* Good organizational and multitasking abilities

* Problem-solving skills

* High School diploma; additional certification is a plus.