Job overview
Customer Service Officer is needed at a Reputable Company for immediately employment
Job Responsibilities/Duties
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Requirement/Qualification
• Minimum of HND/BSc or its equivalent from any reputable institution.
• Excellent communication skills, good knowledge of social media, Proactive, Team Player, understand customer needs, MS Office, Open office.
• Handle all queries in a polite, professional manner
• Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Attend coaching sessions with Customer Service Supervisor
XY Careers Ghana is your most reliable website for latest jobs in Ghana today. This website is powered by JobHouse Ghana, a leading employment agency in Ghana.
Jobs | Current Jobs | View Jobs | https://xycareers.com/ghana/ | Jobs in Ghana.
Jobberman jobs, jobweb Ghana, jobsinghana, businessghana jobs, see more.
You can also check Joblist Ghana jobs, job vacancies in Ghana today and more.