Overview

Zoobashop.com is looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

What You Will Do

• Contact potential or existing customers to inform them about a product or service using scripts
• Ask questions to understand customer requirements and close sales
• Enter and update customer information in the database, take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Required Qualifications, Skills and Competences

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

High school diploma; BSc/BA will be a plus

What we can offer you

• Exposure to the ever growing on demand e-commerce industry
• Opportunity to grow into Marketing role .
• Work with a team of talented e-commerce gurus well versed in the industry.