IT Team Lead Needed


Our client is a BPO rendering call center services to MTN Ghana as well as AirtelTigo and is looking to recruit a IT Team Lead ASAP.

Location: Tema, Ghana

What You Will Do

  1. Team Management
  • Daily coordination with on ground IT team members.
  • Daily Ticket review analysis with team highlight the critical issue IT head.
  • Weekly roster share with all stakeholders.
  • Weekly team meeting & share MOM with Head of IT.
  • Engineer unavailability responsibility should be taken care by IT team Lead.
  • Engineer performance review every month with IT head.
  • Schedule training for L1 engineer on monthly basis.


2. Client Meeting

  • Attending all client’s meetings & share feedback with IT Head.
  • All client escalation should be handled by IT team leader.
  • All Improvement plans & progress share with IT head on weekly basis.


3. Data Centre Management

  • Cabling & labeling at data Centre.
  • Keep the records device movement.
  • Preventive maintains of Datacenter & cleaning of Racks. Monthly share pics with Head IT & Global


4. Reports

  • Ticket analysis of all process on daily basis & share feedback.
  • Bandwidth utilization of all links should be analyzed on daily basis & share feedback.


5. Assets Management

  • Process wise utilized & spare IT H/W report will share by IT lead with IT Head, Site Head & Global Noc
    on Monthly basis.
  • All servers & network devices utilized & spare in datacenter report share with Head IT & Global Noc
    Every month.


6. Servers & Network Management

  • Managing servers & Network devices on L2 level & level 3 raised with Global Noc.
  • All windows server’s patches should review & implemented.
  • All devices compliance responsibility IT lead.
  • All machines should compliance & updated Antivirus review daily basis report share with head IT.
  •  Track daily downtime report all process & feedback with Head IT & Site head.


7. Monthly Review

  • Monthly review meeting with site head & share MOM.

Required Qualifications, Skills and Competences

  • A minimum of a Degree in Computer Science/IT/Management/Software Engineering/Networking/related field
  • A Masters Degree would be an added advantage
  • A minimum of 5-7 years relevant working experience in same or related field
  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially MS Excel
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Have effective coaching and mentoring skills
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