Role purpose

• Responsible for access to and prioritisation of work to local and MPS funded resources to service configuration, network integration test and launch of new M-Pesa Services. The In-Market Delivery Lead will act as local SPOC to advocate the local priority for new M-Pesa service delivery

Key Accountabilities

Impact on the business

• Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational).
• Weekly prioritisation with MPS Delivery Squads to facilitate business requirements into functional and technical delivery activities for local resources.
• Acceleration of relevant local regulatory, fraud, risk and security resource engagement. Reduced transfer delay and friction in the service delivery approach.
• Definietions of ‘Done’ for service acceptance criteria in all project stages, programme outputs and project deliverables delivered into the Market.
• Delivery and alignment to plans of work estimates, quotations and plans for project delivery from local stakeholders.
• Market representation, support and guidance within MPS’s gated delivery and Agile processes.
• Weekly escalation of Market based risks to MPS programme management for Programme wide impact reduction.

Customers, supplier and third parties

• Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programmes

Leadership and teamwork

• Attend regular MPS and Market governance meetings.
• Deliver a ‘service mentality’ and ‘collaboration approach’ in relationships between MPS and markets.

Innovation and change

• Identification and drive of local process, product or service improvements to maximise delivery capability.
• Identify synergies to reduce fragmentation and friction between MPS funded and local Market teams.
• Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.

Communication

• Agree, develop and manage communications plan for key MPS and Market stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability.
• Escalation of issues and Risks to the delivery squads, scrum masters and MPS Programme Managers to support the resolution of issues in a timely manner.