Overall Objectives

• The job of Groups & Events Coordinator is executed satisfactorily when:
• The Hotel achieves its Financial Objectives.
• The Group and Events Sales team achieves their Revenue Objectives.
• The person achieves their Personal Objectives.
• The TTTT is carried out to the satisfaction of both Director of Groups & Events and the Groups and Events Coordinator.

Main Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups & Events Manager and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Groups & Events Manager.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Groups & Events Manager precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Groups & Events Manager following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of the Groups & Events Manager
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Responsibilities

• Eligible for a working permit in country of hire.
• Hotel School or University education preferred.
• Minimum three (3) years experience in a 5 star hotel preferably in Sales or Banqueting.
• Ability to work and communicate in a multinational environment:
• Local language – excellent oral and written skills (as applicable
• English – excellent oral and written skills
• Additional language – beneficial
• To fill this position the candidate must have:
• Negotiation skills
• Selling skills
• Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies.
• Computer literacy adapted to the field of Groups & Events:
• Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word)
• Micros Fidelio Opera and Sales & Catering
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Integer
• Team player
• Open to new ideas and visions
• Flexible
• Can do attitude at all times
• Effective communication skills