Report To: Assistant Operations Manager

Job responsibilities

• Organize, direct, and monitor daily activities of front desk executives.
• Ensure efficient, friendly, and professional guest registration, check-out, and phone service to ensure that established procedures are followed
• Review the daily room availability and inform all appropriate staff
• Review status of departures on a daily basis, relay all pertinent information to front desk agents and other appropriate staff
• Ensure that guests’ needs are fulfilled and their stay is as pleasurable as possible.
• Assists front desk executives with resolution of guest problems/complaints as needed
• Ensure proper management of revenue at the front office
• Performs other duties as assigned

Required Skills or Experience

• Must have at least five (5) years’ experience in a luxury hotel environment
• Must have strong organizational skills
• Strong communication and interpersonal skills
• Must have experience in IDS software usage
• A Bachelor’s degree required. A Master’s degree will be an added advantage
• Must have intermediate skills with Microsoft office products