Delivery/Customer Care Coordinator

A Courier service company located at spintex is seeking to employ a Customer Care Coordinator.

What you will do:

  • Assist customers with delivery orders via phone.
  • Accurately process customer transactions such as new orders or changes to existing orders.
  • Research customer issues and work with other team members to ensure prompt attention and resolution.
  • Work closely with and maintain an open line of communication with  dispatch staff and other team members to meet customer expectations and address customer issues quickly and effectively.
  • Provide internal team with customer feedback to improve customer experience.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Provide individualized customer service of high-standard professional level.
  • Build the interest of customers in the services offered by the organization as appropriate.
  • Assist Dispatch Manager with various reporting and administrative functions as needed to maintain high levels of customer satisfaction during peak hours.
  • Assist dispatch by providing updates to customers regarding ETA or notification of late delivery
  • Perform other duties as assigned.

Requirements:

  •  2+ years experience in a call center customer service atmosphere.
  • bachelor’s degree preferred
  • Should have multitasking Skills
  • Proficiency in Ms Office (Excel especially)
  • should be very good in typing
  • know Accra very well/ ability to know various locations in Accra
  • Should be slow to anger
  • Should have strong customer service skills
  • should speak English and Twi very well
  • Strong problem-solving and organizational skills to resolve issues efficiently.
  • Should stay around Spintex/East Legon/Teshie/Nungua
  •  Previous knowledge/experience in the delivery, transportation and courier sector a plus
This job has expired.

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