Overview

Our client is seeking to engage people who can speak Mandarin to be working as Customer Service Representatives  immediately.

NB: IF YOU CAN’T SPEAK MANDARIN, DON’T APPLY!

What You Will Do

1. Manage incoming calls.
2. Identify and assess customers’ needs to achieve satisfaction.
3. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
4. Greet customers warmly and ascertain problem or reason for calling.

Required Qualifications, Skills and Competences

• Ability to speak Mandarin Fluently.
• HND in Customer Service/ Communications
• Certificate in Languages (Mandarin).
• Proven customer support experience.
• Excellent communication and presentation skills.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.