Duties and responsibilities:

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Follow up on customer interaction and transactions
• Process orders, petty cash vouchers and other requests.
• Run errands on behalf of the company when due.

Work – based competencies

• Exceptional verbal and written communication
• Strong understanding of company’s products, policies and services
• Excellent problem solving and customer service skills
• Excellent telephone Etiquette
• Analytical, efficient and thorough
• Ability to Multi task

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