Job Description

• Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customer’s needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Job Requirements

• Being computer literate
• Handling customer queries
• Providing excellent customer service
• Oral and written communication
• Being professional and flexible
• Managing stress
• Resolving problems
• Being driven and positive
• Managing multiple tasks
• Being sales oriented