Customer Service Advisor at Zormelo & Associates

  • Location:
    -ACCRA -ACCRA -ACCRA -ACCRA , GREATER-ACCRA GREATER-ACCRA GREATER-ACCRA GREATER-ACCRA , GHANA GHANA GHANA GHANA
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    6 days ago
  • Category:
    Customer Service 
  • Deadline:
    August 10, 2019

Job Description

  • Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customer’s needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Job Requirements

  • Being computer literate
  • Handling customer queries
  • Providing excellent customer service
  • Oral and written communication
  • Being professional and flexible
  • Managing stress
  • Resolving problems
  • Being driven and positive
  • Managing multiple tasks
  • Being sales oriented

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