Position Title: Customer / Sales Support Associate
Job Type: Full Time
Location: Ashaley Botwe, School Junction, Accra, Ghana
Must-Have: A well-functioning laptop (you will use it to work)
Minimum Qualification: Bachelor Degree
Experience Length: 3 years minimum (post National Service)

Salary: Open to Negotiation

About Company

WB DevWorld is an IT, Creative, Design and Business development agency that provides solutions, products, and services in these job function or categories: Consulting & Strategy, Software, Apps, Sites & Data, Creative, Video & Design, Business Development & Management, Human Resources, Marketing, Communications & Sales.
The top industries that use our solutions, products, and services are Education, Advertising, Media & Communications, Construction, Recruitment, Healthcare, Retail, Fashion & FMCG, Shipping & Logistics…

Job Description

• Customer/Sales Support Associates are valued members of a busy sales team, playing an important role in tracking sales leads, coordinating quotes and sales packs, providing customer service, and managing customer accounts.
• The support functions may include but are not limited to providing documentation, collecting cheque or payments, creating new accounts for the customers, generating a daily report of the sales target achieved, the outstanding payment from the customers, and passing on the queries of new customers to the respected sales representative.

Sales support associates perform a range of administrative tasks to support the sales department.

• You’ll be answering customer phone calls,
• Dealing with customer service inquiries,
• Arranging sales appointments,
• Providing information to the sales team,
• Creating and processing sales orders,
• Managing customer accounts and performing data entry tasks as necessary.
• It’s a busy role that demands good time management and organization skills.
• Interpersonal skills are also essential because a large part of the job involves customer support.

We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist’s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Sales Support Specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.
To be a successful Customer/Sales Support Specialist, you should have good time management and organizational skills.

Customer / Sales Support Specialist Responsibilities:

• Help troubleshoot problems with customer orders, customer accounts and other related issues
• Provide the sales team with data reports and sales guides
• Monitor sales performance through sales tracking tools and report progress to sales representatives
• Identify and keep up with sales trends
• Work with account managers to create and implement targeted sales strategies
• Keep up with new product sales launches and make sure the sales team is up to date
• Provide customer service by staying on top of pending orders and customer requests
• Identify where improvement is needed in sales practices and make suggestions for improvements
• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
• Recording sales trends and liaising with account managers to develop sales strategies.
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Handling administrative duties for the company and its executives and management teams.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to your supervisors.

Qualification Required & Experience

• You must have a well-functioning laptop (you will use it to work)
• Familiarity with CRM systems and practices
• Proven customer support or sales support experience or experience as a Client Service Representative
• Bachelor’s degree in Business, Marketing, Sales Customer Service or related field is preferred
• Ability to stay calm when customers are stressed or upset.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
• Must be willing to arrange your own travel and attend all sales strategy training conferences off-site
• Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude
• Must have excellent verbal and written communication skills with a clear and friendly speaking voice
• Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Working knowledge of customer relationship management software and data analysis
• Excellent motivational skills and works well with a team but also able to work alone
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Knowledge of sales practices and the most efficient customer service techniques
• Ability to interpret sales metrics and perform data entry
• Ability to pay strong attention to detail

You must have these during the interview to be considered for the job:

• You must have a well-functioning laptop (you will use it to work)
• Familiarity with CRM systems and practices
• Education: Minimum Bachelor Degree
• A minimum of 3 years’ experience
• A strong portfolio/detailed info of your past works and experiences (will be requested during the interview – links or files).
• Proven customer support or sales support experience or experience as a Client Service Representative