Job Brief 
A reputable financial institution is looking for Customer Relations Officers to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of the financial industry, we’d like to meet you.

Responsibilities

• Provide client support and handle client communications effectively
• Finding new customers and maintaining a high quality deposit and loans portfolio
• Maintain existing clients and generate new clients to achieve target
• Address client concerns promptly and professionally
• Inform clients about company products and services
• Ensure that client requests are handled timely and accurately
• Develop new strategies to improve client satisfaction
• Maintain up-to-date knowledge about company products and services
• Build long-term relationships with clients
• Address customer concerns and complaints
• Create sales plans to generate revenue

Required Qualifications, Skills and Competences

• Proven experience as a Client Relations Officer
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Proficient in MS Office, with working knowledge of CRO platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Diploma from a recognized Institution or a BSc/BA in Business Administration, Marketing or a related field