Overview

The P&C Systems Officer support WVG P&C department in the areas of Payroll administration and also as the HRIS Administrator by Managing and maintaining WVG OurPeople Database information while managing the Medical Insurance portfolio and other P&C Policies and Systems.

Major Responsibilities

• Creating of staff files and providing the required profiles and security as per organizational structure.
• Maintains quality and consistency of Our People database information specifically the Organization Management and Personnel Administration
• Ensures the smooth integration with other platforms like the Horizon, Sun Systems and the Payroll.
• Troubleshoots, analyzes, identifies and correct technical problems and errors as and when encounter by staff.
• Creates and run custom and standard queries to provide the needed statistics and reports for management to make key decisions.
• Work closely with field P&C Officers in ensuring that staff data in Our People are always up to date and accurate.
• Constantly develop and implement training tools for staff to ensure staffs are always able to use the system efficiently.

Staff Medical Insurance Administration

• Serve as direct contact to medical insurance provider. Coordinate the transfer of staff data and information to provider for services, premiums and plan administration.
• Work together with Provider to determine and develop the best plan of work to ensure the smooth run of the medical plan.
• Investigate all discrepancies and unsatisfactory service by provider as reported by staff.
• Oversee the efficiency and performance of functions as performed by medical provider.
• Determine the proper course of action to resolve escalated customer service issues occurring between staffs and medical insurance provider
• Forecast trends and assist in future selection of insurance provider by developing specific recommendations and advising management.

Staff Personal File Management

• Ensure that all staff have personal files
• Ensure that all staff documents are duly and properly placed on their respective personal files
• Ensure that all staff personal files are properly kept safe and secure
• Staff Contracts Management
• Manage staff contracts to ensure that all contract end processes are duly followed and contracts renewed in due dates.

HR Policies and Procedure

• Provide support in the interpretation and application of Policies, Procedures and Condition of Service to employees.
• Provide support in handling and managing employee relations matters, behaviours and issues in close coordination with the Human Resource Management.
• Provide support for the effective implementation of People and Culture initiatives at the Head office.
• Compile monthly, semi – annual and annual report for the People and Culture Department
• Ensure new hires are properly oriented according with reference to Our people and all other P&C (HR) and Systems.
• Internship and National Service Coordination .Handle and manage the Internship / National Service Personnel Programs and assignment.
• Ensure the hiring and selection of Interns / National Service Persons are within the established guidelines and selection criteria and the request have been approved by the P&C Director.
• Ensure all departments requesting for Interns and Service Person act according to the Internship policy.
• Ensure the Terms of Reference (TOR) is properly drafted, signed and communicated with the interns / Service Persons so that both parties will have a clear understanding of the roles and responsibilities as well as expected outcomes.

Other Competencies/Attributes

• Computer literate (Operate Ms word and Excel and Lotus note)
• Must be a committed Christian, able to stand above denominational diversities.
• Attend and participate/lead n daily devotions and weekly Chapel services.
• Champions Child Safe Organization practices (e.g. children are not hired to execute WV projects, report/refer cases of abuse perpetrated by staff and non-staff …etc)
• Perform other duties as required.

Qualifications/Knowledge/Technical Skills and Experience

The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:

• Education: BA in Human Resources, Business Administration, Public Administration or related field
• Experience: At least 3 years experience in working with a Human Resource Information System and any Payroll software

• Other: Certification in facilitation skills is preferred.

Working Environment / Conditions

• Work environment: Office-based with frequent travel to the field
• Travel: 20 % Domestic travel is required. 5-10 % international travel