Overview

A leading rural operating Ashanti and Western North Regions requires the services of top notch. The Recovery Officer is responsible for the collection of debts prior to legal recovery proceedings commencing, negotiating payments/payment arrangements, handling debtor enquiries and provides administrative assistance to the team

Job Functions/ Responsibilities

Collections officers are hired by many types of businesses that serve a large customer base and by collections agencies, but job duties do not vary much from company to company. Core responsibilities for collections officers include:

Make Calls to Clients

Collections officers attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts. This includes calling customers at home, at work, and on their cellular phones.

Negotiate Payment Schedules

Collections officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.

Advise Customers

Collections officers advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.

Maintain Customer Files

Collections officers keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.

Prepare Statements

Collections officers prepare statements to be given to credit departments and banks when customers fail to meet their payment agreements or when no payment agreement can be made.

Write Letters

Collections officers write letters to customers to inform them of their debts. When customers fail to meet their payment obligations and fail to make payment agreements, collections officers write letters to credit agencies, insurance com

Collection Officer Skills

Collection  officers have excellent communication and people skills and use persuasive techniques to collect overdue debts from customers. Companies that hire collections officers look for professionals with the following skills:

• Communication skills – collections officers need both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
• Attention to detail– collections officers are detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures for debt collection
• Data entry– because collections officers enter information into digital systems, some data entry ability is essential
• Computer skills– collections officers work with multiple types of software programs, which requires good computer skills
• Mathematics – because collections officers work with debts and finance, basic math skills are required

Qualification Requirement  & Experience

•  University Degree in Accounting, Banking & Finance and other relevant disciplines with a minimum of 5 years banking experience.
• Demonstrated leadership with integrity in previous employment is a requirement.
•  Serving Credit Officer with experience in credit management in all the credit delivery processes with minimum recovery rates of 95%