Overview

A reputable firm requires a client service officer to work with.

What You Will Do

• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client-focused working environment for the team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Attend educational training and workshops for professional growth.
• Provide support in new product development and enhancement activities.

Required Qualifications, Skills and Competences

• HND,  or equivalent
• 3 years of work experience
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of social media platforms
• knowledge of administrative procedures
• numeric, oral and written language applications

Skills

• Interpersonal skills
• Communication skills – verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance