A leading multinational financial institution is inviting applications from qualified persons for the underlisted position:

Designation: CHIEF OPERATING OFFICER reporting to the CHIEF EXECUTIVE OFFICER

Job Description:

• Responsible for planning and implementing operational strategies, plans and procedures;
• Responsible for setting comprehensive goals for products and channels and ensure growth and success;
• Responsible for overseeing the complete ICT functionality and strategy of the branches, call center and Head Office;
• Responsible for the maintenance and proper functioning of all product systems (MIP System, KE);
• Responsible for serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk;
• Responsible for ensuring adequate operational controls for all products and channels;
• Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to:

• Having oversight responsibility over the Head of Operations;
• Identify and propose new footprint opportunities and markets to the CEO;
• Ensure adequate training of staff and ISES in various facets of the business;
• Implement new sales strategies in the branch network as well as the call center to improve overall sales performance;

• Reporting to the Executive Committee on the status of all branches and the call center;
• Responsible for actively contributing towards the preparation of the annual budget of the company;
• Responsible for preparing detailed monthly analysis of variances of the sales budgets of all products and branches;
• Responsible for ensuring a well-functioning secured lending book finance business, more specifically:

• Having oversight responsibility over the Head of New Business;
• To grow the secured products to be a major contributor to the company’s bottom line;
• To drive sales and ascertain various ways of a maintaining a sustained sales performance;
• To bring on board innovative new business products to improve to increase shareholder wealth;
• Custodian of the new business processes and procedures and to ensure training and adherence;

• Responsible for the day to day running of the savings and retail investment products specifically to:

• Having oversight responsibility over Savings and Investment manager;
• Drive the sales performance of each product;
• Implement innovative ways of attracting more clients to purchase these products;
• Maintain a good level of interest of the savings and retail investment products among staff;
• Have a good working system for these products;

• Responsible for ensuring adequate staff structures and best employees for operations;
• Responsible for ensuring appropriate remuneration structures to drive performance;
• Responsible for managing all risk related to products and channels;
• Responsible for providing support for all marketing activities of the company;
• Responsible for supporting the operational heads to manage all customer related queries and management;
• Responsible for communicating company performance to all staff on a regular basis;
• Responsible for safeguarding all company assets, intellectual property and reputation;
• Responsible for any other duties that the Chief Executive Officer or the Board of Directors may assign from time to time.

Educational Requirements:

• Bachelor’s Degree
• Post Graduate Degree is essential
• 4 years executive management experience in a substantial finance business in Ghana is essential

Skills / Attributes

• Hard working and driven;
• Excellent communication skills;
• Excellent knowledge of financial principles;
• Positive attitude;
• Excellent management skills;
• Efficient leader;
• Good interpersonal skills;
• Aptitude in decision-making and problem-solving

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