Role Purpose:

• To create a high value productivity and availability within Vodafone Ghana in supporting business strategy in the area of post-paid and hybrid billing
• To maintain high standards of service quality and reliability within the Billing Operations space
• To act as a high level of operational support for new product development and implementation, network integration/expansion to billing systems and issue resolution for all billing, interconnect, mediation, broadband and roaming.
• Equipment include ( but not limed to ) CBS, CBP, CBP Adaptor, PRM, Mediation, AAA, SNE, DCC, OCG, BMP, Invoice Module, Bill
• Management Module, Account Receivables Module and Debt Collections Module
• Services include ( but not limited to ) all Post-paid, Hybrid, Fixed Data, Broadband, Interconnect and Wholesale Billing; Product Deployments, Roaming and new innovations platforms that are introduce

Key Accountabilities

• Manage and oversee a well-documented auditable billing processes that assures quality of the post-paid and hybrid billing services (scope covers – CDR file Collection and Mediation, Provisioning, CDR Rating, Interconnect Billing, Broadband/ADSL Authentication, Bill Executions, Incidents & Change Management, and Reporting)
• Provide second level maintenance support for all elements in the billing ecosystem. This shall include but not limited to all escalations from first Line, implementation of platform upgrades and system expansions.
• Implement billing projects and related activities as well as other initiatives within the Billing Operations ecosystem.
• Provide specialist technical advice to Billing Operations Manager and key stakeholders on deployment and testing of new post-paid, hybrid, IOT and Fixed Data, GSM Data (3G&4G) products in the billing system
• Provide guidelines and propose innovative ideas in the management of billing systems to improve and maintain standards in line with changes in technology and business demands.
• Execution decisions to maintain service continuity of the following billing systems;
  CBS, CBP, CBP Adaptor, PRM, Mediation, AAA, SNE, DCC, OCG, BMP, Invoice Module, Bill Management Module, Account Receivables Module and Debt Collections Module

Core Competencies

• Degree in Electrical/Electronic, Telecom, Computer Engineering or Information Technology
• Medium to high level expert in telecom billing and/or convergent charging concepts
• High to expert level knowledge in Convergent Charging Systems and Intelligent Networks
• 5 or more years of experience in the telecommunications industry
• Experience in Unix/Linux Operating systems , TCP/IP, Programming, SS7 signaling, Diameter, Radius protocols