Customer-Service: Customer loyalty begins with good service and friendly demeanor. Be able to deal with issues and clients in a quick and smooth manner.
Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people.
Leadership: Ability to motivate employees, resolve issues and complaints from guests.
Listening: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
Management: Working with budgets, planning, creating schedules and supervising operations.
Organization: Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling. Hotel managers need to keep it all organized, guests arrivals and departures, maintenance schedule, employees shifts and working hours.
Problem-Solving: Be able to think quickly on their feet and make decisions with problems that come up.